Terms of Service

Last updated: 31 March 2026

1. Acceptance

By using TideDesk, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Description of Service

TideDesk provides software-as-a-service for surf schools to manage bookings, equipment, instructors, customers, and payments. You are responsible for your use of the platform and compliance with all applicable laws.

3. Account & Subscription

You must provide accurate information when registering. You are responsible for maintaining the security of your account. Subscription fees are billed monthly; a 30-day free trial is offered for new accounts.

4. Acceptable Use

You agree to use TideDesk only for lawful purposes. You must not misuse the service, attempt unauthorised access, or interfere with other users. See our Acceptable Use Policy.

5. Intellectual Property

TideDesk and its content are owned by us. You retain ownership of your data. We do not claim rights to your customer or business information.

6. Limitation of Liability

To the maximum extent permitted by law, TideDesk is provided "as is". We are not liable for indirect, incidental, or consequential damages arising from your use of the service.

7. Termination

You may cancel your subscription at any time. We may suspend or terminate your account for breach of these terms. Upon termination, your access will cease and data will be handled according to our data retention policy.

8. Changes

We may update these terms. We will notify you of material changes by email or through the platform. Continued use after changes constitutes acceptance.

9. Governing Law

These terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.

10. Contact

For questions about these terms: legal@tidedesk.co.nz