Privacy Policy

Last updated: 31 March 2026

1. Introduction

TideDesk ("we", "our", or "us") operates the TideDesk platform for surf schools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you register, we collect your name, email address, password (hashed), and business details.

2.2 Usage Data

We collect information about how you use the platform, including booking data, payment information (processed via Stripe), and customer records you create.

2.3 Device & Log Data

We automatically collect IP address, browser type, and access logs for security and analytics.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and send transaction emails
• Respond to support requests
• Send product updates and legal notices
• Comply with legal obligations

4. Data Sharing

We share data only with:

• Stripe – Payment processing
• Resend – Transactional emails
• Hosting providers – Vercel, Neon (database)

We do not sell your personal data.

5. Data Retention

We retain your data for as long as your account is active. Upon deletion, we remove or anonymise data within a reasonable period, except where we must retain it for legal reasons.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your data. Contact us at the address below to exercise these rights.

7. Cookies

We use essential cookies for authentication and security. See our Cookie Policy for details.

8. Contact

For privacy-related questions: privacy@tidedesk.co.nz